Write to support@taia.ch. We aim to reply within two business days (Swiss business days).
We reply in English or German.
Do not send us the name you checked, screenshots of results or client documents. We do not need them to help you. If you send them by mistake, we delete the e-mail within five business days and do not use its content.
To report a vulnerability, follow the security page.
Questions by product
It checks one name of a person, company or vessel against the Swiss SECO list, the OFAC SDN list and the EU consolidated financial sanctions list, with every primary name and alias. Your browser encrypts the name; TAIA's service compares it without decrypting it and does not store it.
The lists are a snapshot, not live. The date of each list is shown on the check page.
The same written name, after normalising capital letters, accents, punctuation and word order, is on one of the lists. It does not mean it is the same person: dates of birth and other identifiers are not compared. The decision stays with you.
Not on the lists does not mean not sanctioned. The check finds exact matches only (after normalisation), not spelling variants; a different spelling can be missed.
That a check arrived, when, and its size, and your network address, as every web server does. Not the name and not whether anything matched. To count free checks, a keyed hash of your address is kept in memory until 00:00 UTC.
With a paid plan: see the plans section of the product page. After payment TAIA sends an access key by e-mail within two business days; you enter it under "I have an access key".
Write from the e-mail address used at checkout. TAIA blocks the old key and sends a new one for the rest of your plan.
A key not used for any check is refunded in full if you ask within 14 days of purchase. Other refunds follow the terms of use.
Stripe sends the payment receipt. If you need an invoice with your business name, reply with the receipt reference. No VAT is charged; TAIA GmbH is not registered for VAT.
Write to info@taia.ch with the subject "Data request". We reply free of charge within 30 days; if we need longer, we tell you within that time and say why.
You ask a question about Swiss financial-market law or data protection. The answer is written by a language model from passages of public regulatory documents, shown as Sources. It is general information, not legal advice, and it can be wrong even when it cites a source.
Fedlex, FINMA, the EU GDPR and AI Act, and EDPB guidelines, as a snapshot; the snapshot date is on the page.
Do not put personal data, client data or confidential information of others into a question; the service needs none of it to answer.
No question and no answer. One log line per question (route, status, free or with a key, duration), kept 30 days in Switzerland; it contains no question text, no answer text and no network address.
It is decrypted only inside the closed machine: TAIA's service process on a Google Cloud confidential computing node (AMD SEV) in Zürich. Google, as operator, is a trusted part of this set-up; you cannot verify this yourself.
The plans and prices are on the product page.
TAIA Folio is in development and not in the App Store at the moment.